1. Introduction
This Refund Policy outlines the terms and conditions under which LinksIndexer.com ("Company," "we," "us," "website," or "our," refers to Kalpraj Solutions (OPC) Private Limited., GAT NO. 183, TRISHNIT PARK, NANEKARWADI, CHAKAN, KHED,
PUNE, MAHARASHTRA, 410501, INDIA, responsible for your information under this Return & Refund Policy) offers refunds for our links indexer service (the "Service"). By using our Service, you ("You") agree to abide by the terms set forth in this policy.
2. No General Refund Entitlement
All purchases of plans, credits, subscriptions, and related fees are final and non-refundable, except where a refund is expressly mandated by applicable law. This policy supplements, and is to be read together with, our Terms of Use. If there is any conflict between this Refund Policy and the Terms of Use, the Terms of Use shall prevail, unless a mandatory consumer protection statute applicable to you overrides that result.
3. Limited Refund Eligibility
We may consider a refund only under the following strict conditions:
3.1. Eligibility Criteria:
- You have submitted a written refund request within fifteen (15) calendar days of the original purchase date.
- You have not used the Service whatsoever, including uploading URLs, initiating campaigns, consuming indexing or backlink credits, or using any related feature.
- You have first contacted customer support and received a support ticket reference number for the refund request.
3.2. Cancellation Requirement:
Before any refund is reviewed, you must cancel any active subscription through your account settings or by written notice to support. Failure to cancel will result in automatic ineligibility.
3.3. No Refund for Terminated or Suspended Accounts:
No refund will be made if your access to the Service is suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or any other policies governing the use of our Service. In such cases, any prepaid fees will be forfeited.
3.4. Currency Fluctuations:
All refunds are processed in the Paying Currency (USD, INR, EUR) in which you made the original payment. You, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund. Links Indexer is not liable for any differences in refund amounts caused by exchange rate fluctuations.
3.5. Processing Fee Deduction:
Any processing fee(s), transaction fees, or charges imposed by payment processors or financial institutions during the refund process will be deducted from the refund amount. The exact amount deducted may vary depending on the payment method used and applicable fees.
3.6. Refund Initiation Timeframe:
Refund eligibility reviews, when applicable, will be initiated within ten (10) business days from the date of the refund request. The actual time it takes for the refund to reach your account may vary depending on your payment method and financial institution policies.
3.7. Single Refund Limitation:
In no event is the same Service eligible for more than one refund. Once a refund has been issued for a particular Service or subscription, no further refunds will be provided for the same Service.
3.8. Chargebacks:
If you initiate a chargeback or reversal through your bank, payment provider, or any third party, we reserve the right to suspend or terminate your account, reverse any credits or refunds previously issued, and pursue any available remedy. Chargeback fees may be passed on to you where permitted by applicable law.
4. Non-Refundable Transactions
The following transactions and circumstances are strictly non-refundable:
4.1. Backlink and Indexing Credits:
Any backlink or indexing credits purchased are non-refundable. These credits represent a prepayment for our Service and cannot be converted back to monetary value once used or allocated.
4.2. Service Performance:
We do not guarantee specific results, including indexing, crawling, ranking improvements, or traffic increases. Subjective dissatisfaction or failure to achieve expected outcomes is not grounds for a refund.
4.3. Failed Deliveries or Third-Party Changes:
We are not liable for backlinks or indexing that fail due to changes in search engine algorithms, third-party website policies, spam filters, or other external factors.
4.4. Termination for Violations:
No refunds will be provided if your access is suspended or terminated for violations of our policies. Prepaid fees will be forfeited.
4.5. Third-Party Fees:
Links Indexer is not responsible for fees, charges, or costs associated with third-party services or payment processors.
4.6. Marketplaces and Resellers:
Purchases made through third-party marketplaces or resellers are subject to those platforms' refund policies. Links Indexer may be unable to provide refunds for purchases made outside our direct platform.
4.7. Free Products and Discounts:
Any free products, trial offers, or discounted amounts are non-refundable.
4.8. Termination Notice:
If either you or Links Indexer terminate the Services and notify the other party, any fees paid hereunder are non-refundable and non-cancelable.
5. Limitation of Liability
5.1. Service Performance:
While we make every effort to ensure the effectiveness and reliability of our backlink indexing service, we do not guarantee specific results or outcomes. Links Indexer is not liable for any changes in search engine rankings, website traffic, or other metrics.
5.2. Service Interruptions:
Links Indexer is committed to maintaining uninterrupted access to our Service. However, we cannot guarantee that our Service will always be error-free or available without interruptions. We are not liable for any temporary service disruptions, technical issues, or downtime that may occur.
5.3. User Responsibilities:
You are responsible for ensuring that the backlinks you submit comply with applicable laws and regulations. Links Indexer is not liable for any consequences, legal or otherwise, that may arise from the use of our Service in violation of such laws.
5.4. Third-Party Websites:
Our Service may include links to third-party websites or services. Links Indexer is not responsible for the content, functionality, or security of these third-party websites. Any interactions or transactions you have with third-party websites are at your own risk, and Links Indexer is not liable for any resulting issues.
5.5. Force Majeure:
Links Indexer shall not be liable for any failure or delay in performing its obligations under this policy if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of nature, fire, flood, pandemic, war, terrorism, labor disputes, and governmental actions.
5.6. Indemnification:
You agree to indemnify, defend, and hold harmless Links Indexer, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including attorney's fees) arising out of or related to your use of our Service, violation of these terms, or any third-party claims related to your actions or content.
5.7. No Consequential or Special Damages:
In no event shall Links Indexer be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with the use or inability to use our Service, even if we have been advised of the possibility of such damages.
5.8. Total Liability Cap:
Our total liability for any claim arising out of or related to this policy or the use of our Service shall not exceed the total amount paid by you for the Service in the 12 months preceding the claim.
6. Contact Information
If you have any questions or concerns about this refund policy or need assistance with a refund request, please contact our customer support team:
- Email: support@linksindexer.com
7. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our Website, which can be accessed via the URL: https://linksindexer.com/refund, and the date of the latest revision will be indicated at the top of this policy.
8. Governing Law
This refund policy shall be governed by and construed in accordance with the laws of Maharashtra, India, without regard to its conflict of law principles. The courts of Pune, Maharashtra, India shall have exclusive jurisdiction to resolve any dispute which may arise in connection with this policy.
9. Severability
If any part of this refund policy is deemed invalid or unenforceable, the remainder of the policy shall remain in effect and enforceable to the fullest extent permitted by law.
10. Refund Policy Entire Agreement
This refund policy constitutes the entire agreement between You and Links Indexer with respect to refund-related matters and supersedes all prior discussions, agreements, or understandings regarding refunds.