1. Introduction
This Refund Policy outlines the terms and conditions under which LinksIndexer.com ("Company," "we," "us," "website," or "our," refers to Kalpraj Solutions (OPC) PVT. LTD., NO.- 869/2, JORI KAWADEWASTI, SHIRUR, JAMBUT, Pune, Maharashtra, 410504, responsible for your information under this Return & Refund Policy) offers refunds for our links indexer service (the "Service"). By using our Service, you ("You") agree to abide by the terms set forth in this policy.
2. Eligibility for Refund
We offer refunds under specific circumstances, as outlined below:
2.1. Non-Usage Refund:
If You have not used our Service at all from the date of purchase until 15 days have passed, You may be eligible for a refund. Please note that this refund is only applicable if the Service has not been utilized during the specified period.
3. Refund Guidelines
To request a refund, it's essential to understand and follow these guidelines carefully:
3.1. Eligibility for Refund:
To be eligible for a refund, you must meet the following criteria:
- You have not used our Service at all from the date of purchase until 15 days have passed.
- The Service must not have been utilized during the specified 15-day period.
3.2. Cancellation Requirement:
Before we can initiate a refund, you must cancel the Service through our designated cancellation process. The cancellation process may vary depending on the subscription or service plan you have chosen. Failure to cancel the Service will result in your ineligibility for a refund.
3.3. Suspension or Termination:
No refund will be made if your access to the Service is suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or any other policies governing the use of our Service. In such cases, any prepaid fees will be forfeited, and no further refunds will be issued.
3.4. Currency Fluctuations:
All refunds are processed in the Paying Currency (USD, INR, EUR) in which you made the original payment. You, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund. Links Indexer is not liable for any differences in refund amounts caused by exchange rate fluctuations.
3.5. Processing Fee Deduction:
Any processing fee(s), transaction fees, or charges imposed by payment processors or financial institutions during the refund process will be deducted from the refund amount. The exact amount deducted may vary depending on the payment method used and applicable fees.
3.6. Refund Initiation Timeframe:
Refunds will be initiated from our end within 1-10 days from the date of the refund request. The actual time it takes for the refund to reach your account may vary depending on your payment method and financial institution policies.
3.7. Contacting Customer Support:
If you meet the eligibility criteria and wish to request a refund, please contact our customer support team through our designated support channels. Our support team will guide you through the refund process and provide any additional information required to complete your request.
3.8. Single Refund Limitation:
In no event is the same Service eligible for more than one refund. Once a refund has been issued for a particular Service or subscription, no further refunds will be provided for the same Service.
3.9. Dispute Resolution:
If you believe that a refund is warranted due to exceptional circumstances not covered by this policy, you may contact our customer support team to discuss your case. We will review the circumstances and determine, at our sole discretion, whether an exception applies.
4. Non-Refundable Transactions
The following transactions and circumstances are considered non-refundable:
4.1. Backlink Credits:
Any backlink credits purchased in Links Indexer are non-refundable. These credits represent a prepayment for our Service and cannot be converted back to monetary value once used or allocated.
4.2. Failed Backlinks:
Users will not receive a refund for any failed to build backlinks or its credit usage in any case. While we make every effort to ensure the successful indexing of backlinks, various factors, including changes in search engine algorithms and third-party website policies, can impact the indexing process. Links Indexer is not liable for any backlinks that fail to index or for the results of such failures.
4.3. Service Termination or Violations:
No refunds will be provided if your access to the Service is suspended or terminated due to violations of our Terms of Service, Acceptable Use Policy, or any other policies governing the use of our Service. In such cases, any prepaid fees will be forfeited, and no further refunds will be issued.
4.4. Third-Party Fees:
Links Indexer is not responsible for any fees, charges, or costs associated with third-party services or payment processors used to purchase our Service. Any fees incurred in these transactions are the responsibility of the user and are non-refundable by Links Indexer.
4.5. Marketplaces and Resellers:
If you have purchased our Service through third-party marketplaces or resellers (e.g., Appsumo, Pitchground), please refer to the refund policies of those platforms. Links Indexer may not be able to provide refunds for purchases made through these third-party channels. Our refund policies may not apply to transactions conducted outside our platform.
4.6. Free Products and Discounts:
Any free products, trial offers, or discounted amounts are considered non-refundable. Users who receive such promotions are not eligible for refunds related to these offers.
4.7. Customer Account Fees:
Any fees for the Services charged to the Customer account, as well as the initial and all deposit(s), are non-refundable. This
includes subscription fees, one-time charges, and any other fees incurred while using the Service.
4.8. Termination Notice:
If either you or Links Indexer terminate the Services and notify the other party by any means, any fees paid hereunder are non-refundable and non-cancelable.
4.9. No Double Refunds:
In no event is the same Service eligible for more than one refund. Once a refund has been issued for a particular Service or subscription, no further refunds will be provided for the same Service.
4.10. Service Not as Expected:
Links Indexer strives to deliver a high-quality backlink crawling and processing tool to help your links get crawled by search engines. However, individual experiences and expectations may vary. We do not offer refunds if the Service does not meet your personal expectations or preferences. While we aim to provide comprehensive and effective crawling and link processing services, satisfaction is subjective and can depend on a variety of factors.
We encourage users to thoroughly explore our Service, including any available documentation and trial options, before making a purchase to ensure that it aligns with their specific needs and requirements.
By using our Service, you acknowledge and agree that Links Indexer is not liable for any subjective dissatisfaction or personal expectations that may not be met.
4.11. Dispute Resolution:
If you believe that a refund is warranted due to exceptional circumstances not covered by this policy, you may contact our customer support team to discuss your case. We will review the circumstances and determine, at our sole discretion, whether an exception applies.
5. Limitation of Liability
Links Indexer strives to provide high-quality services, but it's important to understand and agree to the following limitations:
5.1. Service Performance:
While we make every effort to ensure the effectiveness and reliability of our backlink indexing service, we do not guarantee specific results or outcomes. The performance of backlinks and their impact on search engine rankings can vary, and therefore, Links Indexer is not liable for any changes in search engine rankings, website traffic, or other metrics.
5.2. Service Interruptions:
Links Indexer is committed to maintaining uninterrupted access to our Service. However, we cannot guarantee that our Service will always be error-free or available without interruptions. We are not liable for any temporary service disruptions, technical issues, or downtime that may occur.
5.3. User Responsibilities:
As a user of our Service, it is your responsibility to ensure that the backlinks you submit comply with applicable laws and regulations. Links Indexer is not liable for any consequences, legal or otherwise, that may arise from the use of our Service in violation of such laws.
5.4. Third-Party Websites:
Our Service may include links to third-party websites or services. Links Indexer is not responsible for the content, functionality, or security of these third-party websites. Any interactions or transactions you have with third-party websites are at your own risk, and Links Indexer is not liable for any resulting issues.
5.5. Force Majeure:
Links Indexer shall not be liable for any failure or delay in performing its obligations under this policy if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of nature, fire, flood, pandemic, war, terrorism, labor disputes, and governmental actions.
5.6. Indemnification:
You agree to indemnify, defend, and hold harmless Links Indexer, its officers, directors, employees, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including attorney's fees) arising out of or related to your use of our Service, violation of these terms, or any third-party claims related to your actions or content.
5.7. No Consequential or Special Damages:
In no event shall Links Indexer be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with the use or inability to use our Service, even if we have been advised of the possibility of such damages.
5.8. Total Liability:
Our total liability for any claim arising out of or related to this policy or the use of our Service shall not exceed the total amount paid by you for the Service in the 12 months preceding the claim.
5.9. Brand Protection:
Links Indexer reserves the right to take appropriate legal action, including pursuing injunctive relief, to protect its brand, reputation, and intellectual property from unauthorized use, misuse, or infringement.
6. Contact Information
If you have any questions or concerns about this refund policy or need assistance with a refund request, please contact our customer support team:
- Email: support@linksindexer.com
7. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our Website, which can be accessed via the URL: https://linksindexer.com/refund, and the date of the latest revision will be indicated at the top of this policy.
8. Governing Law
This refund policy shall be governed by and construed in accordance with the laws of Pune, INDIA, without regard to its conflict of law principles.
9. Acceptance of Terms
By using the Service, You acknowledge that You have read, understood, and agree to abide by this refund policy.
10. Severability
If any part of this refund policy is deemed invalid or unenforceable, the remainder of the policy shall remain in effect and enforceable to the fullest extent permitted by law.
11. Refund Policy Entire Agreement
This refund policy constitutes the entire agreement between You and Links Indexer with respect to refund-related matters and supersedes all prior discussions, agreements, or understandings regarding refunds.